Central de Ajuda
Guias e respostas para o NeverChill.
Getting started
Create your account, get your first ride in and find your way around.
Devices & apps
Connect bike computers, wearables and health apps, and fix sync problems.
- Connect Apple HealthBetaLet the NeverChill iPhone app read your workouts, sleep and recovery data from Apple Health.
- Connect Health Connect on AndroidBetaLet the NeverChill Android app read your workouts, sleep and recovery data from Health Connect.
- Connect PolarLink your Polar Flow account so exercises, daily activity and body info come into NeverChill.
- Connect WHOOPLink your WHOOP account to see recovery, sleep and strain next to your training.
- Connect a Hammerhead KarooLink your Hammerhead account so finished Karoo rides land in NeverChill and routes and workouts can go back to the Karoo.
- Connect a Wahoo bike computerLink your Wahoo account so finished rides land in NeverChill and routes and workouts can go to your ELEMNT.
- Disconnect a device or delete its dataStop a device from syncing, and if you want, permanently delete everything it brought into NeverChill.
- How device connections workConnect a bike computer or wearable once and your rides, recovery data, routes and workouts move on their own.
- Send routes and workouts to your bike computerSend a route or a scheduled workout to your connected Hammerhead or Wahoo, once or kept in sync.
- Troubleshoot device syncWhat each connection status means and what to do when a ride or recovery record doesn't arrive.
Uploading and importing
Upload ride files and bring your history over from Strava and other services.
Activities and analysis
Understand your ride stats, processing and how numbers are calculated.
- Export a ride as GPXDownload one of your rides as a GPX track for a route planner, a bike computer or a friend.
- My activity says ProcessingWhy a new ride shows Processing for a while and what to do if it doesn't finish.
- Use the ride analysis chartsSwitch the charts between distance and time, select a stretch of the ride on any chart including Gradient, zoom in and reorder the charts.
Routes (Atlas)
Plan, save, star and share routes in Atlas.
Account, Pro and help
Your plan, your account and how to report a bug or share an idea.
Hammerhead Karoo
Put NeverChill on your Hammerhead Karoo: live segments, a ghost, climbs, weather and your group on your ride pages.
- Climb profile on the KarooBetaThe climb you are on, or the next one on your route - grade, gradient profile, distance and gain to the top, and when you'll get there. Works without pairing.
- Ghost on the KarooBetaRace a ghost along your NeverChill route - your best time, or a predicted pace when there is one - and see how far ahead or behind you are.
- Group gap on the KarooBetaHow far ahead the front of your group is, and how far back the last rider is, from the riders sharing Beacon with you.
- Group map on the KarooBetaA map of the riders sharing Beacon with you, or your ride group, with the nearest rider ahead, the nearest behind and the last rider listed under it.
- Karoo troubleshootingBetaWhat the Karoo's messages mean and how to fix them - no connection, install and pairing problems, blank fields after an update, and double segment alerts.
- Live segment on the KarooBetaYour segment effort on one full page - the gap to your PR or the leader, distance left, time, and the elevation profile with you and the pace marker on it.
- NeverChill on your Hammerhead KarooBetaPut NeverChill on your Karoo. Install the extension, pair it, and add live segments, a ghost, climbs, weather and your group to your ride pages.
- Route weather on the KarooBetaWind, rain and temperature along the rest of your route, with a wind map. In a small cell, the one thing you need to know next.
- Segment field on the KarooBetaOne compact field that follows your segments - the next one, the distance to its start, your gap to your PR or the leader, and the result.
- Weather map on the KarooBetaWind, rain and temperature around you, now and over the next two hours, with or without a route.