Help Center
Guides and answers for NeverChill.
Getting started
Create your account, get your first ride in and find your way around.
Devices & apps
Connect bike computers, wearables and health apps, and fix sync problems.
- Connect Apple HealthBetaLet the NeverChill iPhone app read your workouts, sleep and recovery data from Apple Health.
- Connect Health Connect on AndroidBetaLet the NeverChill Android app read your workouts, sleep and recovery data from Health Connect.
- Connect PolarLink your Polar Flow account so exercises, daily activity and body info come into NeverChill.
- Connect WHOOPLink your WHOOP account to see recovery, sleep and strain next to your training.
- Connect a Hammerhead KarooLink your Hammerhead account so finished Karoo rides land in NeverChill and routes and workouts can go back to the Karoo.
- Connect a Wahoo bike computerLink your Wahoo account so finished rides land in NeverChill and routes and workouts can go to your ELEMNT.
- Disconnect a device or delete its dataStop a device from syncing, and if you want, permanently delete everything it brought into NeverChill.
- How device connections workConnect a bike computer or wearable once and your rides, recovery data, routes and workouts move on their own.
- Send routes and workouts to your bike computerSend a route or a scheduled workout to your connected Hammerhead or Wahoo, once or kept in sync.
- Troubleshoot device syncWhat each connection status means and what to do when a ride or recovery record doesn't arrive.
Uploading and importing
Upload ride files and bring your history over from Strava and other services.
Activities and analysis
Understand your ride stats, processing and how numbers are calculated.
Account, Pro and help
Your plan, your account and how to report a bug or share an idea.