These Terms govern your use of Neverchill - the training platform, the marketing site, the mobile experience, and any related services we operate (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What Neverchill is
In short: Neverchill is a training platform for athletes who actually train - built around depth, community, and shared insight.
Neverchill is built for serious cyclists and runners who care about power, pace, heart rate, training load, and the long arc of getting fitter. The Service is offered worldwide, subject to local law. We operate a Free tier and paid tiers including Pro, Coach, and Breakaway (our paying-member tier with locked-in pricing). Some features are still being built; where we say "planned" or "on the roadmap," that's exactly what we mean.
2. Your account
In short: One person, one account. Keep your password to yourself. You're responsible for what happens on your account.
To use Neverchill you need an account. You agree to:
- Provide accurate information when you sign up.
- Keep your credentials private. Don't share your password, OAuth tokens, or session links with anyone.
- Tell us at hello@neverchill.com if you suspect unauthorized access.
- Be at least 16 years old. We don't knowingly accept accounts from anyone younger.
You're responsible for activity on your account - uploads, comments, follows, payments, and anything else done through it - unless your account was compromised and you told us promptly. Coaches managing athletes through the Coach tier are responsible for what they do on athlete accounts they've been granted access to.
3. Acceptable use
In short: Don't be a jerk, don't scrape, don't break things, don't use Neverchill to harm anyone.
While using the Service, you agree not to:
- Scrape or bulk-extract data from the Service. If you want your own data out, use the export at /settings/account. A public API is on the 2026 roadmap and will be governed by its own terms.
- Impersonate anyone, falsify activity data, misrepresent achievements, or otherwise pretend to be someone you're not.
- Harass, threaten, or abuse other athletes in comments, the feed, group rides, or any other surface. Coaches and athletes alike.
- Post illegal content, infringe on anyone's IP, or upload anything that violates a third party's rights.
- Reverse engineer, decompile, or attempt to extract source code from the Service.
- Use Neverchill - or data from it - to stalk, dox, or otherwise endanger anyone. Activity data includes location history. Use it responsibly.
- Probe, scan, or test the vulnerability of any system without our written permission. Security research is welcome - write to privacy@neverchill.com and we'll coordinate.
4. Your content and our licence
In short: You own what you upload. You grant us a broad licence to use that content to operate, train, and improve the Service - including ML, community features, and aggregate insights.
Anything you upload - FIT/GPX/TCX files, GPS traces, power and heart-rate data, photos, comments, baselines, plans - remains yours. You do not lose ownership by uploading it.
To run Neverchill and make it useful to other athletes, you grant Neverchill a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify, create derivative works of, analyse, aggregate, anonymize, and display your content for purposes including:
- Operating the Service for you (rendering your activities, computing your metrics, syncing across devices).
- Building community features - segments, climb leaderboards, course records, popular-route discovery, peer comparisons, and similar features that benefit other athletes.
- Training and improving our models - including Domestique, route-quality scoring, climb categorization, and other machine-learning features.
- Producing aggregate and anonymized insights ("this climb's average ascent time" / "athletes on this plan typically improve FTP by X% in Y weeks") that we may publish or share.
- Promoting the Service - for example, embedding a generic activity card in marketing material with personally-identifying details removed.
Per-activity privacy settings (private, followers, public) control whether other athletes see your content directly in the social feed. Those settings govern social visibility; they do not opt you out of the licence above, which is what lets us run the Service.
You can export your data any time at /settings/account - original FIT files plus a JSON bundle of metadata, comments, baselines, and plans. Deleting your account removes your content from primary stores within 30 days. Aggregate or anonymized insights and audit logs required for fraud, abuse, and tax records may be retained.
5. Domestique and AI features
In short: Domestique is our AI training assistant. Your activity data trains and powers it. You can turn AI features off if you don't want them.
Domestique is Neverchill's AI assistant - named after the support rider on a cycling team. It powers AI activity summaries, post-workout chat, planning suggestions, and contextual training prompts. Under the hood, Domestique uses Anthropic's Claude models plus our own systems trained on Neverchill data.
When you trigger an AI feature, the relevant slice of your activity data and baselines is sent to Anthropic for processing under their commercial terms. Beyond that real-time path, we use athlete data in aggregate and individually-tied form to train and improve our own models, route classifiers, climb categorizers, peer-comparison engines, and Domestique itself. Your identity is not exposed in any model output to other athletes without a separate consent path.
If you want to turn AI features off entirely, you can do so in /settings/privacy. Doing so removes your access to Domestique and AI-generated summaries; it does not retroactively remove data from training corpora already built.
6. Subscriptions and billing
In short: Free is free forever. Paid tiers billed through Stripe. Cancel any time. Breakaway has a 30-day refund window.
The current tiers:
- Free - $0. Forever. Full power, HR, and pace analysis on your own activities.
- Pro - $15 / month. Unlocks deeper analytics, planning tools, and AI features.
- Coach - $25 / athlete / month. Coach dashboard, athlete views, workout assignment.
- Breakaway - $249 / year, paid up front. Lifetime locked-in pricing as long as the subscription stays active. Capped at 500 slots.
All billing is handled by Stripe. We never see your full card number. If you cancel a paid plan, access continues to the end of the period you've already paid for. No refunds except as described below.
6.1 Pro and Coach refunds
If you're unhappy with your first paid month on Pro or Coach, email hello@neverchill.com within 14 days of the charge and we'll refund it. One refund per account.
6.2 Breakaway refunds and slot policy
Breakaway purchases are refundable in full within 30 days of the original charge. After that, no refunds. If you cancel Breakaway - at any time, for any reason - your slot is permanently released and cannot be re-purchased even if the cap is later raised; we keep the cap honest. Your lifetime locked-in pricing survives renewals but not cancellation.
6.3 Failed payments
If a payment fails, Stripe will retry per its standard schedule. After 14 days of unsuccessful retries we downgrade your account to Free. Your data stays; you just lose paid-tier features until you update payment.
6.4 Price changes
We will email you at least 30 days before changing the price of any plan you're subscribed to. Breakaway's locked-in price is an explicit exception: it does not increase for the life of an uninterrupted subscription.
7. Termination
In short: You can leave any time. We can terminate accounts that violate these Terms.
You can delete your account at any time from /settings/account.
We may suspend or terminate accounts that violate these Terms (especially the acceptable-use section) or that create a safety risk to athletes or staff. For egregious or repeated violations we will terminate without refund. For grey-area cases we'll contact you first.
8. Disclaimers - we're not your coach or doctor
In short: Neverchill provides tools. Training decisions are yours. Talk to a doctor before starting any new program.
The Service is provided "as is" and "as available." Neverchill, Domestique, and any analyses, summaries, plans, or suggestions produced by the Service are software outputs - not medical advice and not a substitute for a human coach. You're responsible for your training decisions.
Consult a qualified medical professional before starting any new training program, particularly if you have a heart condition, recent injury, or other medical concern. If something feels wrong on a ride or run, stop and seek help.
9. Limitation of liability
To the maximum extent permitted by law, Neverchill is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill arising from or related to your use of the Service.
Our total aggregate liability to you for any claim arising from or related to the Service is limited to the amount you've paid Neverchill in the 12 months before the event giving rise to the claim, or $100 (USD), whichever is greater.
Some jurisdictions don't allow the limitations above; in those cases our liability is limited to the greatest extent permitted by applicable law.
10. Indemnity
You agree to indemnify and hold Neverchill, its officers, employees, and contractors harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right. We agree to the same toward you, to the extent the claim arises from our gross negligence or wilful misconduct.
11. Changes to these Terms
We may update these Terms. For material changes (the kind that affect what you can do with the Service or what we can do with your data) we'll email you at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance. For non-material changes (typo fixes, clarifications, adding processors with no scope change) we'll update the Last Updated date and not spam your inbox.
12. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Delaware.
13. Contact
Questions about these Terms: hello@neverchill.com.
Privacy and data requests: privacy@neverchill.com.
Web: neverchill.com.